At Goeve, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we will help you! Please review our Return and Refund Policy below.
- Return Eligibility
Items may be returned within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.
Certain items, such as final sale products, gift cards, and personalized items, are not returnable. - How to Initiate a Return
To initiate a return, please follow the steps below:
Contact Us – Email support@goeve.com with your order number and reason for return.
Receive Return Instructions – Our support team will provide a return authorization and instructions.
Ship Your Item – Package the item securely and return it using the return address provided.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Refund Process
Once we receive your return, we will inspect it within 5-7 business days.
If approved, your refund will be issued within 5-10 business days via the original method of payment.
Shipping costs are not refundable unless the item is defective or incorrect. - Exchanges
We do not offer direct exchanges. If you require a different item, please return the original order and place a new one. - Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery and provide photos of the problem.
We will send a replacement free of charge. - Delayed or Missing Refunds
If you have not received your refund after 10 business days, please contact your bank or payment provider.
If you still have not received your refund, please contact us at support@goeve.com. - Contact Us
If you have any questions about returns or refunds, please contact us:
📧 Email: support@goeve.com
📞 Phone: +1215-373-6924
📍 Address: Goeve Headquarters, 514 Pheasant Ridge Road, Philadelphia, PA, 19103