- Orders and Payments
🔹 What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
🔹 Can I modify or cancel my order after it’s been placed?
Orders can only be modified or canceled within 24 hours of being placed. If you need to make changes, please contact us immediately at support@goeve.com.
🔹 How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use it to track your package on our website or on the carrier’s website.
- Shipping and Delivery
🔹 Where do you ship to?
We currently ship within the United States. International shipping is not available at this time.
🔹 How long does shipping take?
Standard shipping usually takes 3-7 business days, and expedited shipping options are available at checkout.
🔹 Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50.
- Returns and Refunds
🔹 What is your return policy?
We offer a 30-day return policy for unused and unopened products. To start a return, please contact us at support@goeve.com.
🔹 How long does it take to process a refund?
We typically process a refund within 5-10 business days of receiving your returned item.
- Product Information
🔹 Does your product come with a warranty?
Yes! Many of our products come with a 1-year limited warranty. Please review the product details or contact us for warranty questions.
🔹 How do I know if an item is in stock?
We list all available items on our website. If a product is out of stock, it will be marked as “Sold Out” or “Unavailable”.
- Contact and Support
🔹 How do I contact customer service?
You can contact us via email at support@goeve.com or call us at +1215-373-6924 (Mon-Fri, 9am-5pm EST).
Still got questions? Feel free to contact us! 😊